ITIL® Foundation is the beginner level certification that explains the key ITIL concepts, processes and practices used in ITIL® 4 lifecycle. An individual needs to take the ITIL 4 Foundation Examination to get the certification.
ITIL® 4 Foundation Examination helps to:
This ITIL® Foundation Examination need to be taken by individuals who require basic knowledge of ITIL® framework, IT professionals, CIO’s, IT Service Manager, IT Directors and Managers, Business Managers, Service support engineers, Technical support engineers and Business Process Owners before proceeding for ITIL® certifications.
ITIL® Foundation Examination will test the basic knowledge of ITIL best practices.
There is no prerequisite required to take this examination. ITIL Foundation Certification does not expire over time.
ITIL® Examination can be taken by an individual online using desktops, laptops, tablets and mobile devices from anywhere in the world, 24 hours a day and 7 days a week.
The ITIL Foundation Examination questions are Objective Test Questions (OTQs).
Each question consists of four possible answers. The user need to choose the best possible answer for each question.
There are four question styles used within this OTQ type:
1. Standard Question e.g. What is a Service?
2. Missing word e.g. Keep it ____________ and practical
3. List the correct items (Two) e.g. Which Statement is correct? 1,2,3,4 A: 1 & 2 B: 3 & 4 etc.,
4. Negative Standard (This type is used rarely in the examination) e.g. Which is NOT a type of change?
Example Type 1: Standard Question:
1. What is the definition of utility?
Answer: The functionality offered by a product or service to meet a particular need
Example Type 2: List the correct items:
Which of the following are problem control activities? 1. Performing trend analysis of incident records 2. Pre-assessing the status of known errors that have not been resolved 3. Prioritizing problems for analysis based on the risk 4. Finding and documenting a workaround for future incidents when a problem cannot be resolved quickly
Answer: 3 and 4
Example Type 3: Missing Type:
_____________ITIL concept describes governance.
Answer: The service value system
Example Type 4: Negative Standard:
Which of the following is NOT an activity of supplier management?
Answer: Contract negotiation and agreement.